Services

Services

OPLIN provides a wide variety of additional, Internet-related services to Ohio public libraries.

oplin Wed, 03/05/2008 - 13:04

Internet

Internet

OPLIN (Ohio Public Library Information Network) provides Internet services to the public library systems of Ohio. For the most part, we provide one broadband connection to the main library of each system, and access to the commodity Internet for any public library which routes Internet-bound traffic through our network core in Columbus, Ohio. While OPLIN also provides some other services to libraries, none of them are possible without our dependable, robust, broadband network connections.

One of the unusual characteristics of OPLIN is the fact that it provides and manages this physical network connecting libraries to the Internet; most other library “information networks” primarily deliver content and services over a physical network provided by some other organization. When OPLIN was established in 1995-96, the network was built from copper-wire ‘T1’ circuits. In 2006, fiber-optic ‘Ethernet’ circuits began replacing the older T1 circuits.

Service objectives:

  • Incident Response: OPLIN staff will respond within one hour to malfunctions of Internet connections during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding State of Ohio holidays; contact us through the OPLIN Support site. After-hours support is provided 24/7/365 through the Ohio Office of Information Technology (OIT): AFTER HOURS NUMBER FOR NETWORK OUTAGES ONLY, 614-644-6860.
  • Incident Resolution: OPLIN staff and/or OIT staff will open an incident ticket with the telecommunications vendor(s) and will work collaboratively toward resolving the incident within 4 hours.

 

How does OPLIN decide how much bandwidth my library will get?

We try to buy circuits big enough so every OPLIN participant has an Internet connection that is large enough to insure that the participant's average circuit utilization does not exceed 70% during peak hours.

Does our library have to go through OPLIN for network services?

No. Libraries can purchase network services from any vendor. However, since OPLIN offers a free connection between each library system and the Internet, OPLIN network service is almost always the best deal.

Does my library have to go through OPLIN to get network connections for branches?

No. We recommend you first contact your local telephone company and any nearby cable or wireless providers for their circuit rates. We also offer the option to go through our state contracts (at discounted rates) for library branch connection circuits. Each library must decide the best compromise of quality, price, and performance to meet their needs. The OPLIN Support Center will be happy to review any plans provided by local vendors and give advice.

Does OPLIN provide any help with network planning?

To help you keep up with the network demands of your libraries, OPLIN staff can prepare bandwidth usage reports and a review of options available through the State of Ohio. Contact the OPLIN Support Center for more information.

How far in advance do I need to contact the OPLIN Support Center if my library needs to get a new circuit or move an existing circuit?

We recommend that you contact the OPLIN Support Center for information and costs prior to placing any circuit request, and we also recommend that you place your circuit request at least ninety (90) days before your library needs to have the circuit installed or removed.

 

hedgesst Tue, 08/16/2011 - 10:23

Network Testing Service

Network Testing Service

While OPLIN's responsibility for Internet connection management ends with the OPLIN router placed at the library end of OPLIN-provided circuits, it is not uncommon for libraries to have internal network issues that affect the throughput capacity of their Internet connection. These problems sometimes come to light in conversations with libraries or in the course of monitoring OPLIN network performance, and over the years OPLIN staff have more and more frequently assisted local library IT staff with some problem solving. OPLIN wants to be sure local libraries are able to take full advantage of the bandwidth OPLIN provides to them.

In April 2013, the OPLIN Board expressed an interest in formalizing this practice and providing free network testing for libraries that seem to be having internal network problems. This document provides a description of this new OPLIN service.

When will local network testing be provided?

The need for network testing will be identified by contact with local library IT staff who report slow network response time while OPLIN monitoring tools indicate that a significant portion of the OPLIN-provided bandwidth is not being used. OPLIN staff may also identify a potential problem based on the characteristics of the data flow over the library's OPLIN circuit, and then initiate contact with local library IT staff. In either case, once the library has agreed to allow OPLIN testing of their internal network, OPLIN staff will perform the testing within two months.

What will the network testing provide?

OPLIN will provide local library IT staff and/or consultants with data about their internal network and help them interpret the meaning of the data. This data will consist of:

  • A diagram or description of the topology of the high-level network devices in the library that connect to the OPLIN router
  • The bandwidth throughput from:
    • the OPLIN router to the OPLIN core at the SOCC
    • the internal library network to the OPLIN router

With the possible exception of simple physical changes, OPLIN staff will not take action to remedy any identified problems; that responsibility remains with the library IT staff and/or consultants.

How will the network testing be done?

OPLIN staff will travel to the library where the OPLIN router is located and use various software and hardware tools to test the network and gather data. This will involve connecting computers to the OPLIN router and to various points in the internal library network. It will be the responsibility of the library to provide safe physical access to the network devices and cabling. Once testing data has been gathered, OPLIN staff on site at the library may verbally discuss network issues with library IT staff and/or consultants, but in all cases a written diagnostic summary will be sent to the library after the testing data has been processed and analyzed at the OPLIN office.

How much will the network testing cost?

This service will be provided free of charge to any OPLIN participant that appears to have internal network problems.

hedgesst Fri, 08/09/2013 - 14:43

Connections and Network Infrastructure

Connections and Network Infrastructure

The OPLIN Support Center can assist you with obtaining circuits under state contracts ("Contracts" tabs) as well as other connectivity services. There are currently several state contracts with several telecommunications vendors that offer a wide variety of services, prices, and options. You can contact OPLIN Support at 888-966-7546, support@oplin.org, or http://support.oplin.org to receive assistance with finding the connectivity package that is best for your library.

 

oplin Wed, 03/05/2008 - 13:04

Ohio Public Library Connectivity Data

Ohio Public Library Connectivity Data

Each spring, the State Library of Ohio asks all the public libraries in the state to update basic information about their internet connections and use of internet within their library buildings. This data may also reflect contracted services that are in the process of being installed. You can click on the links below to download a spreadsheet of the latest data or simply view the data.

hedgesst Mon, 10/27/2008 - 16:15

Internet Filtering

Internet Filtering

opendns-cisco-lock-up.pngThe OPLIN Board has negotiated a contract with Umbrella by OpenDNS to set up a statewide Internet content filtering system that will be available to all public libraries. OPLIN is charged by the Ohio Legislature "...to help local libraries use filters to screen out obscene and illegal internet materials." For many years, OPLIN fulfilled this requirement by distributing individual grants to libraries, but the earmarked funds were never enough to provide assistance to more than about 40-50 library systems. Clearly, a "central" filtering system available to all libraries would be better.

After several unsuccessful tests over the years, OPLIN finally identified Umbrella as a filtering solution which can effectively provide content filtering for all Ohio public libraries, while still allowing each library to have complete control over how, or if, the filter is to be used in their library system.

How it works

OPLIN purchases licenses to Umbrella for all Ohio public libraries. This provides libraries with free usage of Umbrella's web filtering capabilities, which each library can easily manage and customize by using a relatively simple interface. Ohio public libraries of all sizes have been able to adapt Umbrella to their individual needs. Just contact http://support.oplin.org to request access to your Umbrella license.

Service objectives:

  • Incident Response: OPLIN staff will respond within one hour to malfunctions of the Internet filtering during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding State of Ohio holidays. Contact us through the OPLIN Support site.
  • Incident Resolution: OPLIN staff will attempt to resolve every Internet filtering malfunction within 4 business hours of Incident Response.

More technical information:

Rather than filtering content using a proxy based or span port appliance, Umbrella is a filtered Domain Name Server (DNS) service. You set up an account and associate IP address blocks with said account, and then you can control what types of content you want your users to see much like a traditional content filter. For any request to access a website that falls outside what you deem appropriate, Umbrella returns the IP of one of their block servers, instead of the IP for the real web server. The block can be bypassed on a per session basis by inputing a ticket code you create in the web admin interface. This ticket creates a cookie in the user's browser, which the block server detects and proxies the user to the content. Unless a ticket code is in use, the user is never proxied, so there is no worry of interfering with IP authenticated resources. There are also quite a few other options for how you can specify which machines are held to which rules.

In addition, since Umbrella does not have to handle the actual traffic after the initial DNS request, you do not have to worry about bottlenecks like you would with an appliance. 

If you have questions about our free, statewide filtering, please contact http://support.oplin.org.

See our Steps for obtaining an OPLIN-paid Umbrella account document for more information.

hedgesst Fri, 10/14/2011 - 08:40

CIPA Requirements

CIPA Requirements

Public Library Requirements for Complying with CIPA

Disclaimer

This document is presented for information purposes only. Libraries should consult their own legal counsel for an analysis of any specific policy.

Summary

The American Library Association (ALA) provides a lot of background information about the Children's Internet Protection Act (CIPA) and the Neighborhood Internet Protection Act (NCIPA), which taken together are commonly referred to as "CIPA." (NCIPA is a subtitle of CIPA; NCIPA only affects E-rate applicants.) CIPA requires public libraries to install Internet filtering software on all Internet computers (public and staff) if the library receives federal money from Library Services & Technology Act grants (LSTA) to purchase computers that will access the Internet, or receives federal E-rate (Universal Services) discounts for anything other than services classified as telecommunications.

Brief History

Both CIPA and NCIPA were included in a large federal appropriations bill that passed Congress in December 2000. In March 2001, the ALA, the American Civil Liberties Union (ACLU) and several other groups filed suit to prevent the enforcement of CIPA's filtering requirement in public libraries. This litigation eventually made its way to the U.S. Supreme Court, which upheld CIPA in June 2003.

When must a public library comply with CIPA?

If the library:

  • receives E-rate discounts for any item or service classified as Internal Connections or Internet Access; or
  • receives LSTA funds to purchase any computers that will access the Internet, or Internet access (i.e. pay an Internet Service Provider);

then the library must be CIPA-compliant.

A library does NOT have to be CIPA-compliant to receive E-rate discounts on the Data Transmission services only, or to receive LSTA money for any other purpose than buying Internet access or computers that will access the Internet.

How to comply

There are three requirements that must be met.

Requirement #1: Use a technology protection measure

"Technology protection measure" means a filter on the Internet that blocks visual depictions that are obscene, child pornography, or harmful to minors (defined as any person less than 17 years of age). The filter need not affect text or audio, whatever the content. "Obscene" and "child pornography" have rather vague definitions in U.S. obscenity law. The CIPA legislation defines "harmful to minors" as nudity and sex without literary, artistic, political, or scientific value. See the Ohio Library Council's CIPA FAQ [pdf] for the complete definition.

You must be able to turn off the filter at the request of an adult "without significant delay."

Possible filter configuration:

If you are using the OpenDNS Web Content Filtering available free from OPLIN, the easiest way to meet this requirement is to select content filtering level "Low," which filters websites in the categories Pornography, Tasteless, Sexuality, and Proxy/Anonymizer (to prevent bypassing the filter). The descriptions of these categories can be found at https://community.opendns.com/domaintagging/categories. If you want to select your own filtering categories, rather than using the pre-selected categories in the Low level, the Tasteless category is probably not necessary for CIPA compliance.

Note that OpenDNS also has a Nudity category that is not selected in the Low level. CIPA requires blocking images that "appeal to a prurient interest in nudity," and OpenDNS almost always tags websites in the Pornography category with a Nudity tag, too. Websites that only have a Nudity tag and no Pornography tag likely have artistic or scientific value and are not intended to be prurient.

Proving that you have a filter:

E-rate's Program Integrity Assurance (PIA) process for reviewing applications sometimes requests proof that a library has a filter. A screenshot of a filtering log or a purchase order should be sufficient. If you are using the free OPLIN OpenDNS filtering, then the email from OPLIN confirming the establishment of your account would take the place of a purchase order.

Requirement #2: Adopt an Internet Safety Policy

The library must adopt and enforce an Internet Safety Policy that includes the use of a technology protection measure. If the library is applying for E-rate discounts, the policy must address the following items:

  • access by minors to inappropriate matter on the Internet and the Web;
  • the safety and security of minors when using electronic mail, chat rooms, and other forms of direct electronic communications;
  • unauthorized access and other unlawful activities by minors online;
  • unauthorized disclosure, use, and dissemination of personal identification information regarding minors; and
  • measures designed to restrict minors' access to materials harmful to minors.

Note that the Ohio Revised Code (3375.64-C) already requires that libraries receiving OPLIN Internet connections "…establish and enforce procedures designed to keep juveniles who use the participant's services from having access to materials or performances that may be obscene or harmful to juveniles and to keep persons who are not juveniles and who use the participant's services from having access to materials or performances that may be obscene." The OPLIN office has copies of such policies on file from every Ohio public library.

Requirement #3: Hold a public hearing

The Internet Safety Policy must be adopted after a public hearing, or as the CIPA language says, libraries "shall provide reasonable public notice and hold at least one public hearing or meeting to address the proposed Internet safety policy." [Title 47, §254(h)(6)] The regularly scheduled library board of trustees meeting may be used as the required public meeting, assuming the agenda is made public before the meeting and the meeting allows for public comments.

Declaring CIPA compliance

Libraries must certify their CIPA compliance, and there are several ways to do this. Libraries with OPLIN Internet connections are required to send OPLIN an E-rate Form 479 each year that declares whether or not the library is CIPA-compliant. No additional certification is necessary, but if a library is applying for E-rate discounts, the filing of a Form 486 also confirms CIPA compliance.

hedgesst Tue, 12/15/2015 - 09:06

Steps for obtaining an OPLIN-paid Umbrella account

Steps for obtaining an OPLIN-paid Umbrella account

Cisco Umbrella first steps

Note: Cisco Umbrella is the new name and branding of Umbrella by OpenDNS

1. Send an email to support@oplin.ohio.gov stating that you would like to participate, along with the contact information for the person to whom we should email the account login details.
2. The contact's account will be set to an administrator level for your library account. This user will have the ability to send out additional invitations to other staff members, and also elevate them to administrator status.
3. From now on, your library is in complete control of your account. To get started, see Cisco Umbrella's Getting Started Guide.

You will want to use the Umbrella name servers on your network. The IPs for those servers are 208.67.222.222 and 208.67.220.220. If you want to test out the service before making it live on the entire network, you can always change the DNS servers on just your workstation to those two IPs and verify the filtering is working as you want it to. If you're ready to make filtering live, the place to use those two IPs will vary depending on how your network is currently configured.

  • If you statically define every workstation with its DNS settings (ex. the state DNS servers at 156.63.130.100) then you would need to change every workstation to use these two new IPs.
  • If your workstations point to a local device for DNS (ex. a firewall/router/ActiveDirectory server) then the place you would use the two OpenDNS IPs would be in the forwarders settings of that device. Changing the IPs on a top level device like this will make filtering live for every workstation pointing to said device.

 Questions? Please ask at http://support.oplin.org.

hedgesst Wed, 12/28/2011 - 13:36

DNS Services

DNS Services

DNS (Domain Name Server) servers allow you to reach another computer on the Internet from your computer without having to provide the explicit Internet address. Users prefer to use friendly computer domain names like "library.com" instead of its IP address "172.16.23.44". The DNS is a program consisting of a database of name and address information. The program responds to queries from other programs. DNS servers can communicate amongst themselves to update one another with new information. This mechanism is what allows you to reach a webpage on a new server when a friend sends you a link. You do not have to know the IP address of the server that contains the webpage.

If you would like OPLIN to serve as the primary DNS service provider for your domains, you must notify us via email along with a list of all records in each zone. We will have the zones defined on the state DNS servers, and once completed you'll need to update your registrar with the four state DNS servers below. If you do not know who is currently providing your service, you can go to www.networksolutions.com/whois to find out. The information for the State's DNS is as follows:

State of Ohio
ns1.state.oh.us
156.63.130.100
ns2.state.oh.us
156.63.130.68
ns3.state.oh.us
156.63.130.75
ns4.state.oh.us
156.63.130.120

Service objectives:

  • Incident Response: OPLIN staff will respond within one hour to DNS-related malfunctions during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding State of Ohio holidays. Contact us through the OPLIN Support site.
  • Incident Resolution: OPLIN staff will work collaboratively with the Ohio Office of Information Technology (OIT) toward resolving the incident within 4 business hours of Incident Response.
oplin Fri, 01/22/2010 - 11:14

Website Kits

Website Kits

new_webkit_logo.png

 

 

 Are you ready to improve your library's website?

Read Website Kit testimonials here

Is your library ready to replace its outdated site with something that:

  • Looks more professional?
  • Is easier to manage and doesn't require a tech?
  • Meets current standards for handicapped accessibility?
  • Displays clearly across mobile devices?
  • Provides advanced features?
  • Presents your library to your community as a strong, credible institution?

OPLIN is pleased to offer Ohio's public libraries  Website Kits, a service that provides all of these features and more at a modest cost.  We understand that, in these budget-strapped times, it is more important than ever for public libraries to show their communities that they are vital and trustworthy institutions that can provide the same advanced features as other kinds of sites.  We also know that library staff have even less time to manage their websites.  OPLIN's  Website Kits offer a host of options for little investment of time and funds. 

 

Why would your library want an OPLIN Website Kit?

  • The kit includes a full content management system (CMS).  This means that library staff can control the entire content of the site without needing anyone to change back end code.  It's as simple as writing an email or filling out an online form!  Create new pages with a few clicks.  Post news stories to your front page with no technical knowledge required. The Website Kit makes managing your library's web site simple...finally!
  • Even the basic version has extra features. Want a WYSIWYG editor for your content?  Want to be able to attach PDF files? Color-coded events? A featured message for emergencies? All of these are featured in the basic, fixed-cost package and many add-ons are also available for a small cost.
  • More advanced features.  The kit also provides:
    • Built-in site search AND the ability to search your library's catalog AND the Ohio Web Library;
    • Ability to categorize your events easily by keywords (and filter your event calendar that way)
    • A Word-like WYSIWYG editor for entering your content, so you don't have to know any code to put your items online;
    • Function to upload and attach documents like PDFs to specific web pages;
    • Ability to easily post clearly visible emergency closing notices;
    • Custom database listings that make it easy for your patrons to see what research databases your library has and what they do;
    • Automatically generated printer-friendly pages;
    • Responsive web design, so your site renders cleanly across devices;
    • A calendar and event listing system;
    • Upcoming events block that auto-fills with your events;
    • Direct integration with Google Analytics, to help your library see how your site is being used by its visitors.
    • Access to the Website Kit Module Market, where you can order add-ins, both free and premium, to your site
  • We do the upgrades for you. Don't have a tech?  No worries!  OPLIN not only hosts your site, but we do all of the required upgrades as needed to the site's systems.
  • We do the graphics work for you.  Each basic kit includes: (Additional custom work can be arranged for an additional cost. Please contact OPLIN for details.)
    • Custom design of the header banner, including your logo if desired
    • Customizing of colors of text, footer, side blocks and calendar
    • Inclusion of a rotating database ad banner at footer of homepage
    • Custom favicon
  • Meets basic web accessibility standards. Website kits typically meet standards for Section 508 and WCAG AA-AAA.. (Some third-party widgets and/or custom scripting requests may not be able to meet these standards.)
  • Free training.  We provide up to 3 hours of free, hands-on training for at least one staff person at the OPLIN office.  We also provide online documentation and additional phone support at no extra charge.  (Additional training for up to 20 people on-site at your library is also available; please inquire for pricing.)
  • Free guidance during the design process.  Our professionally-certified web designer staff will help you with incorporating basic usability and good design principles.
  • No tech required.  OPLIN does the installation, the design, the configuration and the hosting.  All your library has to do is plug in its content.
  • Lots of options.  For a small fee, many useful add-ons are available for your Kit. Ask us if you need special functionality--we're able to accommodate many common requests!

PRICING

OPLIN's pricing is modest.  Our goal is to provide Ohio's public libraries with websites that can better meet the needs of both patrons and staff and be competitive in the rapidly-evolving environment of the World Wide Web.  The cost of your Website Kit will be $795 for initial setup (original design and up to two revisions). Annual maintenance and upgrades cost $360 per year. (Please note:  As of January 1, 2016, OPLIN will not support versions of Internet Explorer except for 11.) Please see the list, above, for a description of all the features included in a standard Website Kit. Limited customization and graphic design service is also available; please call toll-free 1-888-96-OPLIN (1-888-966-7546) for pricing. For information about more extensive customization, including using designs not created by OPLIN, see Custom Websites for Libraries.

Note: Website Kits are intended to use limited server space, storing only the files needed to provide the public with information about the library and its services. To keep prices low and prevent website kit servers from reaching capacity, each website kit is allocated no more than 1 GB of file space, which is sufficient for even very large library websites. Images of library events, etc, should be optimized to stay within this limit or should be stored on another server provided by the library.

TIMELINE

As you might suspect, completion time varies depending on the specifications laid out during the planning stage. Don't hesitate to call us for further discussion of what a timeline for your library's site might be. But we're ready to get rolling with your library's site!

Service objectives:

  • Incident Response: OPLIN staff will respond within one hour to malfunctions of Website Kits during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding State of Ohio holidays. Contact us through the OPLIN Support site.
  • Incident Resolution: OPLIN staff will attempt to resolve every Website Kits malfunction within 4 business hours of Incident Response.

 

Who hosts the website?

We host your website on the OPLIN web servers. That allows us to keep all the software that runs the site up-to-date and secure. Our hosting service includes:

  • Firewall to protect the site against intrusion
  • Regular upgrades to software used to maintain and publish the site
  • Upgrades to server hardware when advantageous
  • Retaining current web site domain name
  • Pro-active fixes for network, system and software vulnerabilities
  • Mirroring of server hard drives to allow quick recovery from hardware failures
  • Problem resolution through the OPLIN Support Center

Will the web address of my website change?

No. When your site is ready, we will replace your current site at the same address. So if your current site address is mylibrary.org, your new site address will also be mylibrary.org.

How will I know how to use the website?

We ask each library that uses one of our websites to send some selected staff to our office in Columbus for two or three hours of training. The next step is for you to begin adding content to your site before it goes "live" on the Internet. Throughout this process we are available to assist you. Finally, when you are confident that your site is ready and you know how to keep it current, we launch it.

What if I have problems later?

Contact us (http://support.oplin.org) and we will work with you to resolve the problem.

What is usability and why does it matter?

The most basic definition of web site usability is whether or not users can quickly accomplish a given task on a website without obstacles.  Obstacles can be long download times, scattered navigation, poor design, dated styles and many more issues, all of which can affect how users access your site and/or perceive your library.

Many of the web sites developed by public libraries do not adhere to web design standards or best practices. When Laura Solomon did a study (PDF) of Ohio public library websites in 2004, she found that only 17% of Ohio libraries met more than 80% of accepted criteria for usability. As new devices for accessing the Internet, such as the iPhone and other such smartphones, become more prevalent, it will become ever more critical for public libraries to have well-designed and mobile web sites. OPLIN can help by fulfilling an original purpose – enabling libraries to compete with other Internet information providers – in a new way, focusing on building good library web sites as well as building good library Internet connections.

oplin Tue, 06/16/2009 - 09:30

Website Kits--Selected Portfolio

Website Kits--Selected Portfolio

**Map of all OPLIN Website Kit Clients**

Meigs County District Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

Minerva Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

Brown County Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

Hubbard Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

 

Putnam County District Library

Old Site                                                         New Site

Old WebsiteNew Website

 

 

McKinley Memorial Library

Old Site                                                         New Site

Old WebsiteNew Website

 

 

Euclid Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

 

Piqua Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

 

Orrville Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

 

Norwalk Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

 

Troy-Miami County Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

Marion Public Library

Old Site                                                         New Site

Old WebsiteNew Website

 

oplin Mon, 04/20/2009 - 09:42

Website Kit documentation

Website Kit documentation hedgesst Wed, 04/01/2009 - 14:05

Drupal 7 Website Kit Manual

Drupal 7 Website Kit Manual

NOTE: You can make this manual fullscreen (corners icon) or download it for printing (down arrow icon).

OPLIN Website Kit Manual

oplin Thu, 12/12/2019 - 10:07

Drupal 8 Website Kit Manual

Drupal 8 Website Kit Manual

NOTE: You can make this manual fullscreen (corners icon) or download it for printing (down arrow icon).

OPLIN Website Kit Manual

oplin Thu, 12/12/2019 - 10:14

Custom Websites for Libraries

Custom Websites for Libraries

The OPLIN Website Kits depend on a standardized software installation and design template that allows us to keep the cost low. We do offer limited customization, but some changes "break" our standardized model. For example:

  • in-house changes that break W3C standards compliance;
  • changes that require modifications to a standard Drupal module or the Drupal code;
  • changes that require any special server configuration; and
  • changes that require custom scripting that accesses web resources outside of OPLIN's control.

When a library customer requests such changes, we suggest that it consult with an outside vendor.  OPLIN is not able to accommodate these types of development needs.

Working with third-party designs

When a library requests that OPLIN use a design created by the library or by an outside designer/vendor, the implementation is charged at the hourly rate and as an additional fee.  While we will implement outsourced designs, they typically increase work time in constructing custom CSS files, re-working graphics to work with the Drupal theme template and communications required between OPLIN and the third-party designer.  This can increase a library's cost considerably.

hedgesst Wed, 07/08/2009 - 09:36

How to make your website process easier

How to make your website process easier

 

 
new_webkit_logo.png

How to Make Your Website Kit Process Easier
 
 
  1. Ditch “design by committee.” As tempting as it is to have a team of some sort, in our experience, this almost always leads to either delays and/or disasters. You can never make everyone happy! Feel free to gather your staff’s input prior to your first phone call with Laura, but we strongly recommend that only 1-2 (MAYBE 3) people from your library should be involved in the actual phone conference. Because it is difficult to please everyone, typical Web Kit projects that are managed by committees tend not to only run longer, but can be more expensive because of constant revisions. To save your library time and money, designate 1-2 people to be in charge of the process and who can step in to make a decision as needed.
     
  2. Remind your staff who the site is for. In our experience, library staff doesn’t always recognize that the primary (and only) audience for a public website is the public! Attempts to include resources specifically for the reference desk or to organize content just so it’s easier for the staff will generally be opposed by OPLIN. Remind your staff, when seeking input, that patrons not only come first, but are the entire audience for your new site.
     
  3. Filter the input from your staff. If you are collecting suggestions from your staff, please filter the list (or have your designated liason/leader do so) to just those things that are things you would actually consider. For example, if a staff person suggests that the site should primarily be orange and the library’s branding scheme is primarily blue, remove this from the list. It will save a great deal of time for everyone involved.
     
  4. Changes to an approved site architecture will cost money.  The site architecture is typically the first step in planning your new Website Kit. Once your library has signed off on that, any changes will incur additional charges, at the custom work rate.  Keep this in mind when you are looking at the first design draft; changes to the top level navigation or side blocks, for instance, after the approval was already signed, will increase your library's cost.  This is why it is important to make sure you're happy with the architecture, before you sign it.
     
  5. Remember that your library gets three (3)  design drafts—total. Although this is almost always mentioned in the initial call with OPLIN (and is on our website, too), it’s worth mentioning again. As part of the standard Website Kit, your library gets 3 design drafts—total. Beyond that, the custom rate is charged per hour of work. Asking for a sample website in your color scheme will be counted as one of the drafts, as will any tweaks requiring the creation of a new image. If you’re not sure what will be counted, please ask! We’d much rather save you the money.
     
  6. Outside design work is charged at the hourly rate.  Please remember that,  if OPLIN does not do the design, it is considered to be custom work and will be charged at the hourly rate for implementation and as an additional fee.  While we will implement outsourced (or library in-house) designs, they typically increase work time in constructing custom CSS files, re-working graphics to work with the Drupal theme template and communications required between OPLIN and the third-party designer. 
     
  7. Don’t use print copies of the design drafts to make decisions.   When you get a design prototype from OPLIN, it can be very tempting to print it out to show to other staff. However, most printers automatically scale things to fit the paper. This means that you will not see it in the same way you will see it on a computer monitor. Be sure to pull up the .jpg OPLIN sends you in a browser so you can see it on your monitor!
     
  8. Understand that part of OPLIN’s job is to educate. We focus strongly on current best practices in usability and accessibility, as well as site navigation and site design. If we veto something, we’ll always explain WHY and often provide you with third-party resources where you can learn more about current standards.  
     

 

oplin Mon, 05/09/2011 - 11:21

Testimonials

Testimonials
  • "I also want to take a minute to thank you for all your help with this website.  You have taken a big portion of my job and turned it from drudgery to so much fun!   I also don't have to spend enormous amounts of time editing and messing around with a nasty, cantankerous dinosaur anymore. ...I have to say that I'm extremely excited about the new site.  It makes me feel good.  It's simple, clear, concise, has all the necessary info and is really easy and fun to learn and work with!"--Grafton-Midview Public Library
     
  • "We're looking forward to having a more responsive site for our library and community.  Your help has been appreciated."--Milton-Union Public Library
     
  • We are so pleased with how smooth the website transition has gone! We really haven't had any significant difficulties today. Yay! Thanks so much for all your work and such prompt responses to everything that has come up."--Orrville Public Library
     
  • “ OPLIN WEBKITS ROCK!”— Granville Public Library
     
  • "I have just been visiting Web sites of a number of libraries across the country. It just reinforces what a great job you did on our new Web site. It looks beautiful, it reflects the atmosphere of our community, and it functions well. (And it doesn’t take 15 minutes for people to find our phone number!)"--Wright Memorial Public Library
     
  • "The work estimate is right on target.”— Marion Public Library>
     
  • "BULLSEYE!  I love it, Laura!" & "By the way, the dynamic webkit was the best thing we ever did! Just love our site. Thank you." --Tuscarawas County Public Library
     
  • "It looks wonderful!!!"--Logan-Hocking County District Library
     
  • "Love it…perfect…"--Harbor-Topky Memorial Library>
     
  • Thanks so much for everything. We are all extremely appreciative and pleased. You were a true pleasure to work with."--New Carlisle Public Library  

 

oplin Fri, 06/04/2010 - 12:20

Module Market (Drupal 8)

Module Market (Drupal 8) oplin Thu, 10/31/2019 - 07:30

Color-coded Calendar

Color-coded Calendar

Want to make your website's event calendar easier to visually sort?  With calendar color-coding, you can assign specific colors to a specific type or age group of events.

The colors show up as color bands at the top of the event title/link (Drupal 7 only) or as a background color for the event (Drupal 8 only).  

color_calendar.png

FREE: No cost to add to your Website Kit!

oplin Tue, 05/24/2016 - 09:23
Drupal version
7/7
8

Database Display

Database Display

Frustrated with trying to display and organize all of your library's research databases? Whether if you have access to databases individually or through a consortium, this display allows you to put them all into one, organized display that makes finding what patrons need a snap.

  • Your entries are automatically organized alphabetically
  • Users can easily see all of the databases in a given category
  • You provide the description, URL and a small screenshot of the database. The display does the rest!

Categories are pre-set by the display.  However, you can place any database in up three (3) different categories.

Free: No cost to add this feature to your Website Kit.

 

oplin Thu, 04/27/2017 - 09:00
Drupal version
7/7
8

Emergency Notice

Emergency Notice

(COMES STANDARD WITH DRUPAL 8!)

This feature allows you to, quickly and easily, create a brief, clearly-visible notice that will appear near the top of your Website Kit as needed. Great for:

  • Emergency closures
  • Maintenance issues
  • Internet issues
emergency_sample1.jpg
Free: No cost to add this feature to your Website Kit.
oplin Tue, 04/25/2017 - 14:25
Drupal version
7/7

Office Hours

Office Hours

This nifty add-on allows you to change the open/closed hours as needed (especially handy if your hours are part of your library's design template). Separate instances for each of your library's locations are included in the price.

officehours.png

Premium: $300.00  Includes security patches and upgrades in perpetuity (no ongoing costs)

oplin Mon, 05/23/2016 - 14:04
Drupal version
7/7
8

Photo Gallery

Photo Gallery

Create albums and upload photos. Include captions and descriptions. Galleries can be expanded or opened in a new window.  

photogallery.png

Premium: $300.00  Includes security patches and upgrades in perpetuity (no ongoing costs)

oplin Tue, 05/24/2016 - 11:00
Drupal version
7/7
8

Rotating Banner (Carousel)

Rotating Banner (Carousel)

One of the most popularly-request modules, the Rotating Banner (Carousel) module allows you to have a rotating set of images on your websites's homepage (or other page, if you prefer) with embedded links.  Libraries desiring this feature need to be able to create their own high-quality graphics.

  • Users can click any image and go to any URL you specify for that image
  • Carousels can contain 1-5 different images (five is the maximum recommended by usability experts)
  • Includes previous/next and individual slide navigation

carousel.png

Premium: $300.00  Includes security patches and upgrades in perpetuity (no ongoing costs)

oplin Tue, 05/24/2016 - 09:07
Drupal version
7/7
8

Scheduler

Scheduler

This feature allows any content you specify to be published and/or unpublished automatically, on any date you specify.

(NOTE: This module is not recommended for use with content types that are in queues--e.g., sliders and front page items--as there is often a conflict in timing.)

scheduler.png

Premium: $300.00  Includes security patches and upgrades in perpetuity (no ongoing costs)

oplin Tue, 05/24/2016 - 10:10
Drupal version
7/7
8

Site Map

Site Map

This feature automatically generates a site map for your site's users, based on your published content. Includes links to all listed content and RSS feeds for many specific areas that users can subscribe to. Also helps your site to be more SEO (Search Engine Optimization)-friendly, so that search engines, such as Google, can more easily index and rank your site and content.

Premium: $300.00  Includes security patches and upgrades in perpetuity (no ongoing costs)

oplin Tue, 05/24/2016 - 10:53
Drupal version
7/7
8

Website Audit

Website Audit

(NOTE: A Website Audit may be requested a maximum of twice per calendar year, per client library.)

Wondering if your site is up to snuff? Does it still meet accessibility standards? Do images meet best practices? Is your site too slow? Is your site's content using current guidelines? We'll check all of this, and more, at no charge to your library.  A detailed, written report will be sent to you, describing any found issues and what needs to happen to fix them.

Free: No cost to add this feature to your Website Kit.

oplin Tue, 11/29/2016 - 10:22
Drupal version
7/7
8

Website Kit Refresher

Website Kit Refresher

Have a new staff person to train, or just need some reminders about how to use the administration functions of your library's Website Kit? This is a one-hour training over the phone, using TeamViewer software (we'll help you with getting that for the training). We can either do a general refresher, or you can use the time to ask specific questions.

Free: No cost to add this feature to your Website Kit.

oplin Tue, 11/29/2016 - 10:33
Drupal version
7/7
8

eMedia Display

eMedia Display

**NOTE: Your Website Kit must already have the Database Display module installed before this module can be ordered.**

Frustrated with trying to display and organize all of your library's eMedia resources? Whether you have access to this type of resource individually or through a consortium, this display allows you to put them all into one, organized display that makes finding what patrons need a snap.

  • Your entries are automatically organized alphabetically
  • Users can easily see all of the resources in a given category
  • You provide the description, URL and a small screenshot or logo of the resource. The display does the rest!
Categories are pre-set by the display.  However, you can place any database in an unlimited number of different categories.
oplin Tue, 10/16/2018 - 09:32
Drupal version
7/7
8

Event Importer

Event Importer

Does your library use a third-party event system (either Demco Signup, EventKeeper or LibCal*)? Those events can be directly imported into your Website Kit, so they can be searched by end users and appear directly in "Upcoming Events" blocks and the monthly calendar*--just like natively-entered events!

NOTE: Your library must have a subscription to one of the listed services to use this module.

Premium: $300.00  Includes security patches, custom link configuration and upgrades in perpetuity (no ongoing costs)

 

*LibCal does not allow the import of more than 30 days' worth of events, so it can only be used for the "Upcoming Events" block, and an embedded LibCal calendar must be used for the full calendar display.

oplin Thu, 12/12/2019 - 06:39
Drupal version
8

The Website Kit Process

The Website Kit Process

Wondering what the process is for getting an OPLIN Website Kit? Details, below:

  1. Phone conference. The process starts with a phone conference, generally between OPLIN and one or perhaps two contact people (see How to Make Your Website Kit Process Easier for more information about Website Kit liaisons).  We will send you a list of questions to consider beforehand. We'll discuss what you like (or don't like) about your current site, and what you'd like in a new one. We'll also make recommendations based on your needs and goals.  
  2. Cost estimate.  After the phone conference, OPLIN will send you an itemized cost estimate for your project, based on what was discussed in the initial phone conference.  You'll be asked to review and to note any changes.  
  3. Contract.  Once we have a finalized cost estimate, your library will be sent an official contract from the State Library of Ohio. There will be three copies; you will be asked to sign all of them, and return two (2). When these have been received, work on your new Website Kit will be in earnest.
  4. Site architecture.  We'll put together a site architecture, which will  map out the hierarchy of your content, based on the phone conference and on the site's existing content.  We'll then ask you to make revisions (such as removing pages no longer used or re-arranging the order of any pages).  OPLIN will review your proposed changes for any potential usability issues. Once we have something we're all happy with, you'll sign an Architecture Approval form. Keep in mind that any changes requested to this architecture,  after signing,  will incur additional charges, with a minimum charge of $150.00.
  5. Design. Based on the specifications laid out in the phone conference and the approved site architecture, OPLIN creates a design prototype (mockup).  We allow up to three drafts; that means that, after the original version, you'll have two (2)  more drafts available for tweaks or changes.
  6. Construction.  This is when OPLIN actually builds your site. 
  7. Review. When the site build is nearly complete, we'll send you a link to it on a test server to look at, and ask you to fill out an approval form for various design elements. Any issues should be noted at that time.
  8. Training. When  all design regions are fixed and approved, we'll schedule training for you and/or your designated staff at the OPLIN office. The training will cover how to input various types of content, as well as any administrative functions native to the site. Training typically takes approximately two (2) hours; we allow up to three (3) as part of your project. 
  9. Launch. Launch occurs when you tell us that all necessary content has been migrated to the new site.  OPLIN will will work with your library to manage any DNS changes for domains related to your website.
oplin Thu, 01/21/2016 - 12:54

SMS Notifications

SMS Notifications

OPLIN offers a free service that allows libraries to send notification messages directly to patrons' cellphones via standard Short Message Service (SMS) "text messages" instead of sending messages to their email accounts.

NOTE that you can only use this service to send individual messages to individual people. Because there are strict laws [pdf] regulating the sending of a "blast" message to a group of phones simultaneously, you cannot use the OPLIN SMS service for such messages.

 

Prerequisites:

  • Your existing Integrated Library System (ILS) must be capable of sending notifications to patrons' email addresses.
  • You must inform OPLIN of the IP address of the server (usually your ILS server) that sends your email notifications.

Procedure

To use the service, you should ask a patron if they wish to receive messages by cell phone instead of by email; their normal text messaging charges will apply. (There is no cost to the library.)

If they want cell phone messages, you will enter their email address in your ILS as <cellphone_number>@sms.oplin.org.

Example

If the patron wishes to receive notifications at their cell phone number 614-123-4567, then you would put
6141234567@sms.oplin.org

in the email field of their patron record. Notifications will now be sent to their cell phone rather than to their normal email address.

If you would like notices of errors and patron STOP requests via email, please let us know which email address the messages should go to.

By default nothing is done with patron replies. To change this let us know which email address you would like the replies forwarded to, or provide us with a message you'd rather be texted back to the patron.

The OPLIN SMS system accepts notices 24 hours a day, but only sends text messages between 9 AM and 9 PM. This is to allow libraries to continue sending email notices in the middle of the night, without possibly waking up patrons who keep their phones on the night stand.

Message format

All notifications sent to patrons' cell phones will be limited to 152 characters, which is the maximum length of a single text message, so your standard notification language must include all important information (library name, phone number, etc.) within those 152 characters.

The OPLIN SMS system uses *** as its delimiter to determine what text from your regular email messages will be sent to people's cell phones.

  • If you send an email to the system and no occurrence of *** is found, the system will discard the email.
  • If you send an email with one occurrence of *** the system uses that as the beginning of your 152 character message.
  • If the system finds two or more occurrences of *** it uses whatever you have between the first pair as your text message, taking the first 152 characters of that snippet.
Good examples of notices we've seen:

This is a reminder from the UAPL that 1 item(s) will soon be due. Please return or renew them by their due date. Visit www.ualibrary.org for more information.
You have items ready to pick up at the Lane Libraries.
Your hold is available from the Lakewood Public Library. It will be held for 10 days. Call 216-226-8275 for more information.

The Microsoft SMTP daemon typically uses an encoding for plain text that can cause "=" to appear at the end of lines. The OPLIN SMS system automatically strips those unwanted characters from your message.

The system also strips out any carriage returns or new-line codes that may be embedded in your message, so your message is formatted for optimum cell phone display.

The system automatically handles any base64 encoded email.

Service objectives:

  • Incident Response: OPLIN staff will respond within one hour to malfunctions of sending notifications to cell phones during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding State of Ohio holidays; contact us through the OPLIN Support site.
  • Incident Resolution: OPLIN staff will either resolve the incident within 4 business hours or will open an incident ticket with the messaging vendor(s) and work collaboratively toward resolving the incident within the timeframe specified in the vendor's agreed service objective.

Questions?

Contact OPLIN Support (https://support.oplin.org).

 


 

Error Codes and Resolution

 

Code Meaning Resolution
DR001 Mobile number has opted-out of future messages Having patron text HELP to 877-675-4632 will remove the block, and will automatically respond with a generic subscription confirmation message. If the automatic response does not arrive, patron should contact their vendor about being able to receive shortcode messages from 877-675-4632.
DR002 The gateway is not routing messages to this network prefix. Number is likely a landline or unknown carrier.
DR005 The messaging gateway failed to deliver the message to the phone provided Message failed at patron carrier level. If previous attempt was successful, one retry will be attempted. Troubleshooting would involve patron reaching out to their carrier to ensure sucessful delivery of messages in the future.
DR006 The mobile number is invalid and cannot receive messages. Do not retry. Check for a typo in the patron's @sms.oplin.org email address in the patron record
DR008 The message expired and was not delivered to the subscriber. Message failed at patron carrier level. If previous attempt was successful, one retry will be attempted. Troubleshooting would involve patron reaching out to their carrier to ensure sucessful delivery of messages in the future.
DR009 The carrier rejected the message. This can be due to short code messaging blocked, anti-spam policies, or their wireless plan. Message failed at patron carrier level. If previous attempt was successful, one retry will be attempted. Troubleshooting would involve patron reaching out to their carrier to ensure successful delivery of messages in the future.
DR013 The mobile number does not support text messages. Check for a typo in the patron's @sms.oplin.org email address in the patron record.
DR015 SMS could not be delivered due to a phone error Message failed at patron carrier level. If previous attempt was successful, one retry will be attempted. Troubleshooting would involve patron reaching out to their carrier to ensure successful delivery of messages in the future.
DR019 Message will be retried by carrier.  
MPCE3202 Cannot send to international number Check for a typo in the patron's @sms.oplin.org email address in the patron record
MPME0601 Inappropriate Message Content. The content of the text message was rejected by filters at the SMS bulk carrier. The message may contain spammy words like "naked."
MPME1204 Special Characters are not allowed Check message for odd characters or punctuation.
MPSE0501 User has a block in place Having patron text HELP to 877-675-4632 will remove the block, and will automatically respond with a generic subscription confirmation message. If the automatic response does not arrive, patron should contact their vendor about being able to receive shortcode messages from 877-675-4632.
MPSE2201 Invalid mobile number format Check for a typo in the patron's @sms.oplin.org email address in the patron record
MPSE2208 Invalid mobile number Check for a typo in the patron's @sms.oplin.org email address in the patron record
hedgesst Mon, 08/16/2010 - 15:36

E-Rate Information and Training

E-Rate Information and Training

Did you know that public libraries are eligible to receive discounts on internet connection, wireless access and hardware that supports internet access through the E-rate program? By filling out a few forms you can get as much as a 90% discount on your bills.

 
The telephone companies and the federal government collect this money from every telephone customer, but unless you ask for it, this money just sits in Washington.

Because it is so important that libraries claim their E-rate money, OPLIN supports workshops on E-rate for public libraries each fall. The workshops are presented by Lorrie Germann, State E-rate Coordinator. Lorrie is also available to answer individual questions from public libraries about E-rate issues. You may contact Lorrie at 740-253-1153 or lorrie.germann@gmail.com

Click "Show More" below the videos to find indexes of topics you can jump to the exact subject that interests you.

Libraries participating in the E-rate program must be compliant with the Children’s Internet and Protection Act, also known as CIPA.  These restrictions take the form of requirements for Internet safety policies and technology which blocks or filters certain material from being accessed through the Internet. More information on CIPA compliance is available here. Additionally, OPLIN provides internet filtering at no charge to public libraries. More information, including steps to getting an account, is available here.

 

 

 

 

 

 

Laura Solomon (not verified) Tue, 06/23/2009 - 09:51

E-rate & Wireless Hotspots

E-rate & Wireless Hotspots

2020-03-31 — URGENT

Under current E-rate rules, mobile hotspots that libraries lend to patrons are not eligible for E-rate funding. In light of the closure of libraries and schools due to COVID-19, E-rate professionals have reached out to the FCC to ask that they waive this rule, at least temporarily. To plan for that possibility, you may want to file a Form 470 to assist you with funding current, expanded, or new hotspot lending programs. (Even if the rule isn't waived, you can use the Form 470 process as a bidding mechanism for your program outside of E-rate support.)

The 470 deadline is currently April 1st. If the deadline is not extended you will need to file your Form 470 today.

When filing the Form 470 for hotspots/air cards, the online portal will require that you upload an RFP document. You can find a simple template below.

Form 470 steps to be aware of:

  • Choose “Category 1”
  • Upload RFP, and then check the box on the next screen to associate it with your Category 1 request
  • Under “Add New Service Request”, choose “Cellular Data/Air Card Service”
  • Enter the minimum quantity you are seeking
  • Enter “Minimum Capacity” (1Gbps is recommended)
  • Enter “Maximum Capacity” (5Gbps is recommended)
  • In the “Narrative” explain this is a request for “Cellular Data/Air Card Service” for students and patrons who do not have internet access at home and required for them to continue to access government and education resources during the COVID-19 crisis.

Please note: these devices do not need to be filtered for CIPA-compliance; currently, only library-owned devices, using library-provided Internet, while on library property, must be filtered. So, if you’re providing laptops and/or hotspots/air cards to patrons, the current E-Rate rules do not require filtering. 
 

don Tue, 03/31/2020 - 06:31
Attachment Size
Hotspot Sample RFP - Libraries.docx 14.13 KB

Co-Location Service

Co-Location Service

OPLIN has contracted with the Ohio Department of Administrative Services to lease an area of the State of Ohio Computer Center (SOCC) that is set aside for use by Ohio public libraries and public library consortia. The SOCC is a Tier III rated data center housing a variety of critical state networking and server equipment, including the OPLIN network core. Through this lease arrangement, OPLIN is making this secure space available to Ohio public libraries for co-locating any of their servers and networking equipment in the same locked, reliable space that houses OPLIN's equipment.

Some advantages of putting networking and server equipment in this shared space are:

  • Power fed from redundant Uninterrupted Power Supplies (UPS) for short power outages
  • Generator power for power outages of longer lengths
  • Climate control with chilled air delivered to the face of the racks
  • Localized fire suppression systems
  • All access to the SOCC logged at the Security Desk with a valid form of ID before admittance
  • Rack access only by key cards issued to individuals that are cleared via background check procedures
  • Direct wiring to the OPLIN network core.

Prices are based on the number of standard “U”s (“rack units”) occupied by library equipment. Rack units occupied by any equipment providing services to more than one Ohio public library system are provided by OPLIN free of any charge. Rack units occupied by any equipment providing services to only one library system are subject to an annual charge of $360 per U.

 

Please contact OPLIN Support for more detailed information.

hedgesst Wed, 09/06/2017 - 12:00

InfoSec Phishing Simulation & Security Awareness

InfoSec Phishing Simulation & Security Awareness

Updates

2019-11-08 Service renewed for an additional year
2019-10-01 Getting Started Guide
2019-06-24 InfosecIQ Video Documentation Library

Background

Beginning October 2018 OPLIN can provide security awareness training and email phishing simulations for all Ohio public library staff at no cost to the library!

A one year agreement has been reached with InfoSec (https://securityiq.infosecinstitute.com/) which allows us to distribute admin accounts and staff licensing to any library interested in using the service.

The admin account gives you full control over branding, reporting, simulation selection, and staff targeting. The training path through InfoSec is designed to be a 12 month program (outline attached), but we encourage any manner of use, even if just to send out a limited number of simulated attacks to foster discussion among staff.

Setup

Whitelist the following IPs with your e-mail provider

162.218.1.205
162.218.1.206
162.218.1.150
162.218.0.230
54.240.57.47
54.240.57.46
159.135.238.30

Contact karl@oplin.ohio.gov requesting an account for your library along with the number of staff licenses you’ll need. Look for an email invite from InfoSec with the subject of "Your Request to Join SecurityIQ", especially in your spam folder.

Usage

The vendor maintains a library of video tutorials at: https://infosecinstitute.wistia.com/projects/nze2trlncp

Assistance

Additional setup questions can be directed at the following InfoSec contact: 
​Sonja Christoffersen
Client Success Manager
Phone: 608-447-0157
Email: sonja.christoffersen@infosecinstitute.com

oplin Wed, 10/31/2018 - 10:24
Attachment Size
2019 Getting Started Guide 308.02 KB

Keeping You in the Know

Keeping You in the Know oplin Thu, 08/06/2015 - 07:35

OPLIN listservs

OPLIN listservs

OPLIN hosts a number of listservs, which can be accessed at lists.oplin.org. The most popular listservs are listed at the bottom of this page – click on the list name for more information.

OPLINLIST and OPLINTECH are also searchable using standard Internet search engines. Using Google, for example, add site:lists.oplin.org after your search term.

Service objectives:

  • Incident Response: OPLIN staff will respond within one hour to malfunctions of the listservs during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding State of Ohio holidays. Contact us through the OPLIN Support site.
  • Incident Resolution: OPLIN staff will attempt to resolve every listserv malfunction within 4 business hours of Incident Response.

OPLIN also provides libraries with two publications dedicated to Ohio government news, which are distributed through listservs: The Hannah Report, and the Gongwer Ohio Report. Email the OPLIN Director to have your address added to these lists.

 

How can I subscribe (or unsubscribe) to one of the OPLIN e-lists?

OPLIN public email lists can be found at http://lists.oplin.org. From here you can subscribe or unsubscribe to a particular list, and access list archives and rosters of subscribers.

To subscribe or unsubscribe, simply click on the list which interests you. On the next page, follow the instructions to subscribe to your selected list. You will need to enter a password to create and manage your list subscriptions.

Can OPLIN host an e-list for my library?

Yes. Contact OPLIN Support for more information.

I am trying to send an attachment to the members of OPLINLIST or OPLINTECH, but they never receive it. What's wrong?

To help prevent the spread of viruses and worms, messages to the list are limited to 2 MB (2,000 KB) in size. Some attachments are larger than that, so the messages will be blocked. However, you can still send attachments directly to individual email addresses.

 

 

oplin Thu, 06/12/2008 - 13:34

OPLINUPDATES

OPLINUPDATES

WHAT?

OPLINUPDATES is an email list used by the OPLIN office to announce news about new OPLIN services and important changes to existing OPLIN services.

WHO?

At least every library director and one other staff person should be subscribed to this list, but we encourage everyone to subscribe. There is absolutely no better way to keep up with OPLIN news. Since it's an announcement-only list, and only the OPLIN office can post to the list, it won't put anything but important messages in your e-mail inbox.

HOW?

To join OPLINUPDATES:

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplinupdates.
  • Follow the instructions under the heading "Subscribing to OPLINUPDATES." You will enter your e-mail address and password to manage your subscription.
  • You will be sent an e-mail confirming your subscription request. Simply reply to the e-mail and your subscription will be activated.

To leave OPLINUPDATES:

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplinupdates.
  • At the bottom of the page, enter your e-mail address and click the Edit Options button.
  • You will need your list password to unsubscribe. If you have forgotten it, click the Email My Password To Me button.
  • Enter your password under the heading "Unsubscribing from OPLINUPDATES."

List Settings

All subscription settings can be managed from the list's information pages.

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplinupdates.
  • At the bottom of the information page, enter your e-mail address and click the Edit Options button
  • You can change any subscription options; enter your password, and click the Submit My Changes button

 

oplin Thu, 06/12/2008 - 14:19

OPLINLIST

OPLINLIST

OPLINLIST - the email list for all non-technical OPLIN discussions

WHAT? The OPLINLIST is an online discussion of any and all non-technical topics related to OPLIN or Ohio libraries and the Internet. While the list will be unmoderated, OPLIN staff will be reading the postings and will respond to the list or the poster as appropriate.

OPLINLIST is a discussion group that takes place online through the use of Internet email. For example, if you wanted to ask all other Ohio public libraries a question, you would create a typical Internet email message with your question typed in as the body of the message. The "To:" address would be oplinlist@lists.oplin.org). Once you send your message, a copy goes to every subscriber on the list. So, if the list has 2,000 subscribers, the one email message you created will be seen and read by 2,000 individuals. If any of these subscribers want to respond, they can post their response to the list where it will be seen and read by all 2,000 subscribers...including you!

WHO?

Anyone who works in or does business with Ohio libraries is welcome to subscribe.

HOW?

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplinlist.
  • Follow the instructions under the heading "Subscribing to OPLINLIST." You will enter your email address and password to manage your subscription.
  • You will be sent an email confirming your subscription request. Simply reply to the email and your subscription will be activated.

To leave OPLINLIST:

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplinlist.
  • At the bottom of the page, enter your email address and click the Edit Options button.
  • You will need your list password to unsubscribe. If you have forgotten it, click the "Email My Password To Me" button
  • Enter your password under the heading "Unsubscribing from OPLINLIST."

To post a message to OPLINLIST:

WHEN?

The best way of answering the question "When should I use OPLINLIST?" is by thinking about those times when this wouldn't be the best solution:

  1. A question that needs to be answered by the OPLIN Executive Director or OPLIN Managing Editor is best handled by contacting them directly.
  2. If you have questions about using a specific OPLIN service (your Internet connection, the reference databases, OPLIN webMAIL, etc.), call the OPLIN Help Desk at 1-888-96-OPLIN (1-888-966-7546).
  3. If you have a technical question, consider joining the OPLINTECH listserv.

If one of the above options doesn't provide a better alternative, then post your question to OPLINLIST.

List Settings

All subscription settings can be managed from the list's information pages.

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplinlist.
  • At the bottom of the information page, enter your email address and click the Edit Options button.
  • You can change any subscription options; enter your password, and click the Submit My Changes button.
oplin Thu, 06/12/2008 - 13:45

OPLINTECH

OPLINTECH

OPLINTECH - the email list for all technical OPLIN discussions

WHAT?

The OPLINTECH e-list is an online discussion of any and all technical topics related to OPLIN or Ohio libraries and the Internet. Only subscribed members of the list can submit postings.

WHO?

Anyone with Internet email and an interest in technical discussions related to OPLIN is encouraged to subscribe.

HOW?

To join OPLINTECH:

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplintech.
  • Follow the instructions under the heading "Subscribing to OPLINTECH." You will enter your email address and password to manage your subscription.
  • You will be sent an email confirming your subscription request. Simply reply to the email and your subscription will be activated.

To leave OPLINTECH:

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplintech.
  • At the bottom of the page, enter your email address and click the Edit Options button.
  • You will need your list password to unsubscribe. If you have forgotten it, click the Email My Password To Me button.
  • Enter your password under the heading "Unsubscribing from OPLINTECH."

To post a message to OPLINTECH: * Send an email message to: oplintech@lists.oplin.org

WHEN?

Whenever an OPLIN technical issue needs discussion, clarification, advice, input, etc., use the OPLINTECH list to reach your peers in the Ohio public library community.

List Settings

All subscription settings can be managed from the list's information pages.

  • Go to the web page http://lists.oplin.org/mailman/listinfo/oplintech.
  • At the bottom of the information page, enter your email address and click the Edit Options button.
  • You can change any subscription options; enter your password, and click the Submit My Changes button.
oplin Thu, 06/12/2008 - 14:12

Webinars

Webinars

Periodically, OPLIN offers webinars to both the Ohio and national library communities, on relevant topics relating to technology. Webinars from 2018 and newer are found on OPLIN's YouTube channel. Here are some of the slightly older ones:

  • 25 Problems on Library Websites (and How to Fix Them)
    Think your website is problem-free? From OPLIN's study of public library websites in Ohio, that's highly unlikely. We'll share results of our study, along with other common issues found on library websites. Some areas that will be covered include: Search;Contact & basic information;Optimization for mobile;Navigation;Section 508 accessibility compliance. We'll address why these present obstacles for your patrons, and what it will take to fix them.
  • Making Your Images Ready for the Web
    Are you responsible for creating and/or posting graphics or photos online? Are your photos stretched or pixelated? Are graphics optimized specifically for specific social media channels? Are website images inadvertently sucking up your patron's (expensive) mobile bandwidth? Does your library follow recommended best practices, to get the most attention for your images? You may not even be aware of some of the issues that web images can create for your patrons. In this webinar, we're going to help you get your images ready for prime time.
  • Emerging Tech Trends Spring 2017
    Technology is evolving—business models are changing rapidly; mobile first is becoming mobile only; and social media is a maturing medium. With so much information coming at us so fast, keeping up with technology can be difficult. In this new workshop, library tech expert Laura Solomon will keep you up to date. She’ll guide you some through new and emerging technologies and provide insight on how they may impact libraries. You’ll walk away from this workshop with practical tips to make informed technology decisions for yourself and your library.
oplin Thu, 02/09/2017 - 15:11

Website Audits

Website Audits

*Website Kit clients ONLY click here for more information about audits*

Wondering if your library's website measures up to current best practices in web design?  

OPLIN now offers a professional audit of your library's website.  You will receive a detailed, written report, evaluating the following areas of potential concern:

  • Accessibility
  • Speed
  • Images
  • Content issues
  • Navigation
  • Search
  • Fonts
  • Responsive design
The report includes further resources to learn more about the problems found on the site. The cost of an OPLIN professional audit is $125. Your library does not have to use OPLIN's Website Kit service to request an audit.

To request an audit or to learn more, contact us at http://support.oplin.org

 

oplin Thu, 12/29/2016 - 08:50